FAQs

The fair and peaceful way to share your family assets

General Use

How much does it cost to use HeirSheir?

There are two levels of subscription for the Heirsheir service:

Standard:

This is a free service suitable for families who wish to share out an estate or record an inventory of possessions.

This service is for an unlimited number of beneficiaries and a complete one off process.

Super:

£30 one-off fee per estate registered. The Super Service is designed for professionals in the probate, house clearance and relocation services who act on behalf of families and individuals in the distribution of possessions and require a transparent and openly fair process.

The Super Service allows the Moderator to run a simulation allocation after all beneficiaries have made their selections in order to check that the result will be balanced and that Beneficiaries have correctly followed the selection process. The complete process can also be rerun several times to ensure the satisfaction of all participants.

What is included in the cost?

The fees pay for the use of HeirSheir for the administration of one estate. When the administration of the estate is complete, no more processing is possible, but the historical record can be accessed for 6 months.
A record of the inventory can be downloaded to a spreadsheet within this 6 months after which the data will be removed from our database.
There are no further costs.
The HeirSheir Moderator has administration rights over the estate and a copy of the user manual in PDF form. Each beneficiary has access to certain transactions, and also receives a PDF copy of the user manual.

Can the Moderator also be a Beneficiary of the estate?

Yes. The Moderator can be a beneficiary. There is no charge for his or her role as moderator.
There is no extra charge, therefore, if the HeirSheir administrator is an independent executor, or a family friend.

Must all the beneficiaries use a computer?

The minimal requirement is that the Moderator has a computer and an email address.
Life will be easier for the Moderator if each beneficiary has access to a computer, and their own email address, that is, one that is not shared with another beneficiary.
If one or more of the beneficiaries has no access to a computer, the Moderator can operate the account on their behalf.

Can I use my tablet or smart phone?

Yes. All the components of HeirSheir can be used on the following platforms:

Windows PC, Apple MAC, Tablet, Smartphone

 Do I need an APP for my tablet or smart phone?

No. Access to HeirSheir on Smartphones and Tablets is via their internet browser.

 Do I need to be an expert?

The system is very easy to use and no skills are required other than the ability to use a web browser.

Also, please be assured that all data is held securely and the only personal data held by us is email addresses. Even so, we do not share any data with any third party.

Also we do not contact you ourselves except in response to a question you may submit via the Support Service and for a Customer Satisfaction Survey at the completion of the process.

End FAQ

 

Estate Registration

Which service do I choose?

The Service can be Standard or Super. The key difference is that the Super service allows you to go back to a point that you have already passed and repeat the process. If you are a beneficiary as well as a moderator, you should select the standard option. If you are an independent moderator, that is one who is not also a beneficiary, we recommend the Super option.

Selection Method

The Selection Method can be either Sealed Bids or Valuation.

Valuation       means that when items are offered to the beneficiaries for selection there is only one price that the beneficiary may offer for it: the valuation.

Sealed Bids    This means that while making their selections in stage 4, a beneficiary may bid a different price from the valuation of the item. This different price must be greater than the valuation. When attempting to allocate the item, HeirSheir will allocate it to the highest qualifying bidder. The winner will pay the sealed bid price, whether or not other beneficiaries selected the item.

It is important to understand that making the largest sealed bid for it does not guarantee a beneficiary will get a particular item. HeirSheir uses a number of criteria for allocating an item, of which the size of the bid is just one. If, for example, one beneficiary has accumulated a substantial number of items, and another beneficiary very few then HeirSheir might allocate the item to the latter, even if the former has submitted a higher sealed bid.

Choosing between Valuation and Sealed bid changes the outcome for the Beneficiaries.

Valuation tends to produce a result that is more evenly spread: it is more likely (though of course not guaranteed) that each beneficiary will get close to their entitlement in items from the inventory.

With Sealed bids the distribution will be more uneven, and there will probably be more settling of cash between those who have received more than their entitlements in goods, and those who have received less.

Sealed bids will suit a family that shares an appetite for risk. Valuation will suit a family that is more risk averse.

Note that in both cases, everyone gets a fair share of the estate: if the items are distributed unevenly, there will be more movement of real money to balance the books.

Resolution Method

The Resolution Method can be either Manual or Automatic.

Manual resolution      means that HeirSheir gives you or the person facilitating the allocation meeting the option of over-riding a recommended allocation. It also means that in the rare cases when HeirSheir cannot recommend an allocation, you will take responsibility for reaching a negotiated decision. This may involve a decision by chance, such as drawing straws or rolling dice: the point is that you and the beneficiaries make a decision and tell HeirSheir what it is. HeirSheir’s algorithms seek to minimise the number of times you need to resort to manual resolution.

Automatic resolution  means that HeirSheir automatically allocates the items wherever it can, without giving you the option to over-ride it. It also means that when it cannot resolve the allocation by its normal rules HeirSheir makes a choice by chance, using a random number generator to select the beneficiary who receives an item when all other algorithms leave two or more beneficiaries with equal claims to it.

Can I register more than one estate

You can register as many estates as you like. If you are a Moderator for several estates, when you log into the system you will be presented with a list of your estates and be asked to choose which one you wish to work with. Each estate is managed independently. Beneficiaries can also be registered for more than one estate.

ENDFAQ

 

Download HeirSheir Booklet

If you are interested but want to learn more before committing, download our booklet which will explain HeirSheir in detail and allow you to discuss with your family whether it is right for you